FAQ

Are your products eco-friendly or sustainably made?

We’re all about blending style with mindfulness. Many of our products are made using responsibly sourced materials like solid rubber wood and recycled paper. While we don’t shout “eco” in every product, we make sustainable choices that feel second nature.

Where are your products made?

All of our products are lovingly crafted by skilled artisans in Vietnam. We partner with makers who share our passion for smart design, quality craftsmanship, and a clutter-free aesthetic.

Do you offer Product Warranty?

Absolutely! We stand by the quality and durability of our products,
which is why we offer 2 years warranty.

Our commitment to excellence means you can trust that your
product is built to last.

If you ever encounter any issues, please reach out to our
friendly customer service team at cs@ecoleafy.com

Are your products suitable for gifting?

Absolutely! Our products make thoughtful, functional, and stylish gifts for birthdays, holidays, housewarmings, or just-because moments. They’re designed to delight—and keep things delightfully organized.

Do you offer gift wrapping?

Not at the moment—but don’t worry, our products are packaged beautifully and are already gift-ready. Most arrive in kraft boxes that bring the unboxing joy, no wrapping paper required.

Can I include a personal message in my order?

We’re currently unable to include personal messages with orders—but rest assured, your gift will still arrive with care and intention.

Do you offer bulk or wholesale pricing?

Yes, we do! Whether you’re buying gifts for your team, stocking up for events, or running a boutique—just drop us a line at cs@ecoleafy.com and we’ll chat about bulk pricing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Google Pay. Basically, if it jingles or beeps at checkout—we probably take it.

Where can I find details about shipping and returns?

You’ll find everything you need on our Shipping & Returns page--including delivery timeframes, return eligibility, and refund options.

What is the EcoLeafy Collective?

The EcoLeafy Collective is our vibrant community of like-minded folks who love living smart, chic, and organized. As a member, you get exclusive perks, early access to new products, and the inside scoop on everything leafy and lovely.

What is the Ambassador Program?

Our Ambassador Program lets you earn commission by sharing our products.

Learn more and apply on our Ambassador Program page.

Do you have a mascot?

We sure do! Meet Whimsy the Organized Owl—our wise, feathered friend and brand mascot. Whimsy’s got an eye for tidiness, a knack for charm, and a mission to help homes feel less chaotic and a whole lot more chic.

Do you work with influencers or creators?

Yes! If you’re an influencer, content creator, or just obsessed with organization and aesthetics—we’d love to collaborate. Slide into our inbox at cs@ecoleafy.com or DM us on Instagram with your details.

Where can I follow you on social media?

Follow us for product drops, organizing inspo, and a little fun with Whimsy the Owl !

How do I contact customer service?

Got a question, concern, or just want to say hi? Email us anytime at cs@ecoleafy.com. We’re a small (but mighty) team and we’ll get back to you as soon as we can—usually within 24 hours.